Refund Policy

1. Session Fees:

• Session fees are fully refundable up to a week before the booking date, or a 25% refund up to 48 hours prior, except in severe illness or unforeseen circumstances preventing the photographer from fulfilling the session. In such cases, you will be offered the option to reschedule your session at no additional cost or receive a full refund of the session fee.

• Notification of cancellation or the need to reschedule due to illness or unforeseen circumstances must be provided at least 24 hours before the scheduled session time. Failure to provide adequate notice may result in the forfeiture of the session fee.

2. Digital Images and Prints:

• Due to the custom nature of photographic services and the digital delivery of images, refunds are generally not offered once digital files have been delivered or print orders have been placed with our professional lab.

• We take great care to ensure the quality of your images and prints. However, if you receive damaged prints or incorrect items due to an error on our part, please notify us within 7 days of receiving your order, along with photographic evidence of the damage or error. We will gladly arrange for a replacement at no additional cost.

• We are not responsible for the quality of prints ordered from third-party labs or for issues arising from improper handling or storage of digital files once they have been delivered to you.

3. Workshops and Events:

• Refund policies for workshops and events will be specified when booking, as they may vary depending on the specific event and associated costs. Please refer to the individual workshop or event details for the applicable refund policy.

4. Cancellation by us:

• If we need to cancel a session or event due to circumstances beyond our control (e.g., severe weather, equipment malfunction, illness), you will be offered the option to reschedule at no additional cost or receive a full refund of any fees paid.